Rannee Katsonis Builds a Gentler Approach to Small Business Support
On the CustomeRISE Co website, Rannee Katsonis sets out a clear philosophy for how she runs her admin support business. She advocates for what she describes as a gentler way of doing business, rooted…
On the CustomeRISE Co website, Rannee Katsonis sets out a clear philosophy for how she runs her admin support business. She advocates for what she describes as a gentler way of doing business, rooted in heart, purpose and humanity, and she believes in the value of meaningful human interaction in small business. It is a perspective that shapes how CustomeRISE Co presents itself and the kind of work it takes on.
Rannee is the founder of CustomeRISE Co, an Australian business providing admin support services. Her work centres on NDIS and allied health admin, covering general admin, NDIS invoicing and follow-up, service agreements, therapy budgets, CRM management, client onboarding and waitlist management. CustomeRISE Co focuses this support on rural, regional and remote allied health professionals, a focus that reflects Rannee's own remote working base in the Wollondilly Shire in New South Wales.
That practical offering sits alongside the outlook Rannee describes on the site. She sees customer service not simply as a function but as a relationship, and her approach to business is built around personalised, considered support rather than volume. The company is described as an official Zanda partner, giving its NDIS clients a structured platform to work within, and it offers fixed monthly retainer packages starting from $175 per week.
Rannee's interest in the human side of business extends beyond CustomeRISE Co. She hosts a podcast called The Unconventional Mumpire, which explores balancing motherhood, business and life with intentional slow living. The same themes of purpose and humanity that run through the CustomeRISE Co site carry across into that work.
For allied health professionals working far from major centres, Rannee's focus offers a specific kind of support. By pairing administrative detail with a stated commitment to a gentler, more human way of working, she has built CustomeRISE Co around the idea that good admin and genuine care can sit together.