Rannee Katsonis Shares Her Customer Service Approach on YouTube

By Rannee Katsonis

On her YouTube channel, Rannee Katsonis introduces herself and the work of CustomeRISE Co, the Australian business she founded to provide admin support services. The channel gives her a direct place to describe how she thinks about customer service and what she hopes to offer the business owners she works with.

Rannee describes herself as a customer service consultant who helps business women build customer loyalty through personalised, authentic customer service. It is a focus that runs through the rest of her work as well. She advocates for a gentler way of doing business, one rooted in heart, purpose and humanity, and she believes meaningful human interaction remains valuable for small businesses.

That perspective connects to the practical side of CustomeRISE Co. The business provides NDIS and allied health admin support, covering general admin, NDIS invoicing and follow-up, service agreements, therapy budgets, CRM management, client onboarding and waitlist management. Rannee has built this support with rural, regional and remote allied health professionals in mind, working remotely herself from the Wollondilly Shire in New South Wales.

Alongside the channel, Rannee hosts a podcast called The Unconventional Mumpire, which explores balancing motherhood, business and life through intentional slow living. Together, these platforms give her space to talk about the ideas behind her business and to reach the women in business she focuses on serving.

For Rannee, the through-line is clear. She sees an opportunity to help small business owners strengthen customer loyalty by keeping their service personal and human, and her channel is one of the ways she puts that idea into words.